1. Processing Time

Orders and device shipments are processed within 1–3 business days.
Repair turnaround time may vary depending on parts availability and service type.

2. Shipping Methods

We offer standard and expedited shipping options.
Shipping carriers and delivery times may vary based on location and service selection at checkout.

3. Shipping Costs

Shipping fees are calculated at checkout or provided during service arrangements.
Shipping costs are non-refundable, except in cases where YTech is at fault.

4. Order Tracking

Once your order or repaired device is shipped, you will receive a tracking number via email or SMS.

5. Damaged or Lost Shipments

YTech is not responsible for:

• Packages lost or damaged in transit by the shipping carrier,

• Delays caused by carriers, weather, or other uncontrollable factors.

If a package arrives damaged, please contact the carrier immediately to file a claim. We will assist when possible.

6. Customer Shipping Responsibilities

Customers are responsible for:

• Ensuring accurate shipping information,

• Properly packing devices when sending them to us for repair,

• Shipping costs for sending devices to YTech unless otherwise stated.

7. Returns & Exchanges

Shipping for returns, warranty claims, or exchanges may be the customer’s responsibility unless the issue is due to an error on our part.

8. Contact Us

For questions about shipping or order status, contact us.